If you still need help, reach out via the contact page. Each question below has a direct link you can copy.
Self-paced courses include at least 12 months of access with all future updates. We do not remove your progress.
Minimum: goggles, gloves, long sleeves, and ventilation. We also recommend a dedicated mixing container and scale accurate to 0.1 g.
Courses list exact materials and suggested suppliers. Kits are not included; we teach sourcing and QC so you can choose confidently.
Live cohorts run on fixed schedules with weekly workshops. Sessions are recorded and posted to your course within 48 hours.
Self-paced courses: 7-day refund if less than 15% completed. Live cohorts: refundable up to 48 hours before the first session. See Terms for details.
Yes. Upon passing final assessments, you receive a digital certificate noting competencies covered and hours completed.
Advanced and cohort courses include office hours. We review for math, safety, and process control—not for medical or therapeutic claims.
We provide captions, keyboard-friendly navigation, and high-contrast interfaces. If you need accommodations, contact us.
Comfort with safe lye handling, consistent trace, and successful completion of fundamentals. We also recommend experience with temperature control.